These terms cover your use of ScalePal. By creating an account you agree to them.
ScalePal asks about your business and generates a growth strategy: a goal, a set of plans, and the reasoning behind their order. On paid plans it also produces the work those plans call for.
The strategy is generated by AI from what you tell us. It is a recommendation, not professional advice, and it is not financial, legal, tax or accounting advice. Revenue figures in your strategy are estimates based on your own numbers and stated assumptions. They are not predictions and not a promise of any result.
You are responsible for deciding what to act on. Check anything that matters before you rely on it.
ScalePal is in early access. Features appear, change and occasionally disappear; the product you use next month will not be identical to the one you use today. We may reset or rebuild data during this period, and where we do we will tell you first. Do not use ScalePal as the only place a piece of your business information exists.
A workspace is one business. You can invite other people into yours, and anyone you invite can see and change everything in it. You are responsible for who you invite and for what they do there, and for removing them when they should no longer have access.
If you invite someone, you are confirming you have the right to share with them whatever is in that workspace — including anything about your own customers.
What you put in is yours. You keep everything you tell us about your business, and you grant us only the permission needed to run the service for you.
What comes out is yours to use. Your strategy, plans and any content generated for you are yours, including commercially. ScalePal itself — the software, the prompts, the interface — remains ours.
Two things follow from that being generated rather than written by a person. It may not be unique: another founder asking for something similar may receive something similar, and we cannot promise otherwise. And it is yours to check — before you publish anything we produce, you are responsible for confirming it is accurate, that you have the right to use any name, claim or image in it, and that it says what you want your business to say.
We do not use what you tell us to train AI models, and the providers we send it to do not either. See the Privacy Policy for who they are.
The Free plan costs nothing and needs no card. It gives you a strategy and the plans that come from it. Paid plans add the work: the team builds the deliverables those plans call for.
Paid plans are billed monthly and renew automatically each month until you cancel. You can cancel at any time; cancelling stops the next payment and your plan stays open until the end of the month you have already paid for. We do not refund part of a month.
If we change the price we will tell you by email before it applies, and the change takes effect at your next renewal, not the current one.
If a paid plan ends, your workspace returns to Free. Your strategy, plans and everything already built stay readable — ending a subscription stops new work being made, it does not take away work you have paid for.
We aim to keep ScalePal running but do not promise it will always be available or uninterrupted. We may change or discontinue features. If we discontinue something you rely on, we will give you reasonable notice and a way to export your work.
You can delete your account at any time from Profile, Privacy. We may suspend or close an account that breaks these terms, and where it is reasonable to do so we will tell you why first.
ScalePal is provided as it is. We do not warrant that it will be uninterrupted, error-free, or that anything it generates will produce a particular result for your business.
To the fullest extent the law allows, neither of us is liable to the other for indirect, incidental, special or consequential losses, or for lost profits, lost revenue or lost data, even if we were told they were possible. Our total liability for any claim relating to ScalePal is limited to the greater of the fees you paid us in the twelve months before the claim arose, or one hundred US dollars.
Nothing here limits liability that cannot be limited by law, including liability for fraud, for wilful misconduct, or for death or personal injury caused by negligence. Some places do not allow some of these limits, and where that is so they do not apply to you.
[Basic clause, written to be workable rather than to be final. Have a lawyer review it against Delaware and New York law before this is relied on]
These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, and any dispute goes to the state or federal courts sitting in New York County, New York. ScalePal Labs, Inc. is incorporated in Delaware and operates from New York; we have chosen the law of the place we actually work from.
Before either of us files anything, we agree to try to sort it out directly: write to support@scalepal.ai describing the problem, and we will have thirty days to resolve it with you.
If we change these terms materially we will tell you by email before the change takes effect. Continuing to use ScalePal afterwards means you accept the new version.
ScalePal is operated by ScalePal Labs, Inc., a Delaware corporation based in New York. Write to us at support@scalepal.ai — it is monitored, and it is the right address for anything in these terms.